StellarWP is looking for WordPress enthusiasts ready to use their skills to turn technical customer support into a stellar experience for our customer base. We are looking for people who are as passionate about problem-solving as they are about making every customer interaction a show stopping experience.
The StellarWP team is a group of highly technical WordPress enthusiasts who make event management a breeze for WordPress users worldwide. Our techs get to problem solve while enjoying a fun, collaborative, remote environment. Come work with us and find out why our WordPress themes and plugins are the best.
This is a permanent, remote, full-time position with a pay range of $18 to $22 per hour.
As a WordPress Technician you would:
- Provide our customers exceptional support over a variety of mediums
- Investigate and solve technical problems related to our products
- Work to continuously improve our product offerings by documenting bugs and product feedback
- Create informative, well-written documentation
Qualifications:
- 2+ years experience working with WordPress
- Exceptional troubleshooting skills; patience and tenacity to drill down into an issue
- Strong understanding of all aspects of WordPress
- Strong familiarity with HTML and CSS, basic familiarity with JavaScript and PHP, and a willingness and ability to learn quickly for technical troubleshooting purposes
- Familiarity with general web concepts and best practices such as SEO, caching, HTTPS, APIs, and using the browser console and other debugging tools to troubleshoot issues
- Exceptional communication skills, both written and verbal, and ability to interact appropriately with all levels of the organization
- Ability and willingness to be an ambassador in both directions between users and the development team
- Participation in educational opportunities, maintaining and staying current on relevant job knowledge
- Self-motivated and self-disciplined
We Offer:
- Exceptional employer paid benefits options - medical, dental, vision, prescription
- Optional employer contributing 401K
- A collaborative team culture
- Consistent yet flexible work hours
- Challenging non-redundant daily duties
- A voice in how things get done
- Access to ongoing training
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