StellarWP is looking for WordPress enthusiasts ready to use their skills to turn technical customer support into a stellar experience for our customer base. We are looking for people who are as passionate about problem-solving as they are about making every customer interaction a show stopping experience.
The StellarWP team is a group of highly technical WordPress enthusiasts who make event management a breeze for WordPress users worldwide. Our techs get to problem solve while enjoying a fun, collaborative, remote environment. Come work with us and find out why our WordPress themes and plugins are the best.
This is a permanent, remote, full-time position with a pay range of $18 to $22 per hour.
As a WordPress Technician you would:
Provide our customers exceptional support over a variety of mediums
- Investigate and solve technical problems related to our products
Work to continuously improve our product offerings by documenting bugs and product feedback
Create informative, well-written documentation
Qualifications:
2+ years experience working with WordPress
Exceptional troubleshooting skills; patience and tenacity to drill down into an issue
- Strong understanding of all aspects of WordPress
- Strong familiarity with HTML and CSS, basic familiarity with JavaScript and PHP, and a willingness and ability to learn quickly for technical troubleshooting purposes
- Familiarity with general web concepts and best practices such as SEO, caching, HTTPS, APIs, and using the browser console and other debugging tools to troubleshoot issues
- Exceptional communication skills, both written and verbal, and ability to interact appropriately with all levels of the organization
- Ability and willingness to be an ambassador in both directions between users and the development team
Participation in educational opportunities, maintaining and staying current on relevant job knowledge
Self-motivated and self-disciplined
We Offer:
Exceptional employer paid benefits options - medical, dental, vision, prescription
Optional employer contributing 401K
A collaborative team culture
Consistent yet flexible work hours
Challenging non-redundant daily duties
A voice in how things get done
Access to ongoing training
