WordPress Developer & Support Specialist

Key Duties & Responsibilities

• Supporting our customers via our ticketing system and other communication channels
• Combining technical expertise with customer service to resolve questions and issues with speed and efficiency
• Helping to maintain existing plugin & extensions by investigating bugs and implementing fixes
• Participating in code reviews to help everyone grow
• Involved in discussion, planning, and brainstorming with teammates to help improve the plugin
• Identifying patterns and recommending improvements to the rest of the team
• Handling large amounts of incoming tickets and responding in a timely manner
• Keeping constant communication with the rest of the team
• Writing documentation for our help desk so users can help themselves without the need to submit a support ticket

Required Skills & Experience

• Fluently written communication in English with excellent spelling, punctuation, and grammar
• Good knowledge in PHP and object orientated programming
• Good knowledge of Javascript/jQuery
• Experience with Git and other version control systems
• Experience with HTML5, Javascript, CSS3 and responsive design
• Full knowledge of our products
• Exceptional time management and organizational skills
• Superb verbal and written communication skills
• Actively stays up to date with the latest trends and techniques in web development and customer support
• The ability to simplify sometimes complex instructions so that non-technical users are able to understand and follow along.