Key Duties & Responsibilities

Supporting our customers via our ticketing system and other communication channels
Combining technical expertise with customer service to resolve questions and issues with speed and efficiency
Helping to maintain existing plugin & extensions by investigating bugs and implementing fixes
Participating in code reviews to help everyone grow
Involved in discussion, planning, and brainstorming with teammates to help improve the plugin
Identifying patterns and recommending improvements to the rest of the team
Handling large amounts of incoming tickets and responding in a timely manner
Keeping constant communication with the rest of the team
Writing documentation for our help desk so users can help themselves without the need to submit a support ticket

Required Skills & Experience

Fluently written communication in English with excellent spelling, punctuation, and grammar
Good knowledge in PHP and object orientated programming
Good knowledge of Javascript/jQuery
Experience with Git and other version control systems
Experience with HTML5, Javascript, CSS3 and responsive design
Full knowledge of our products
Exceptional time management and organizational skills
Superb verbal and written communication skills
Actively stays up to date with the latest trends and techniques in web development and customer support
The ability to simplify sometimes complex instructions so that non-technical users are able to understand and follow along.

Kanopi

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