Customer service in e-commerce is often a crucial part of the transaction. This is especially true in the era of e-sales, which necessitates the use of digital platforms for communication to address customers’ questions or resolve problems. This article discusses the importance of online customer support tools in today's business and highlights popular solutions, some of which provide a WordPress plugin.

• Zendesk
• Freshdesk
• Intercom
• LiveChat
• HubSpot Service Hub
• Zoho Desk
• Kayako
• Help Scout
• Salesforce Service Cloud
• Hootsuite
• Sprinklr
• Genesys Cloud
• Olark
• HappyFox
• Kustomer
• Tawk.to
• Front
• Desk.com
• Jitbit Helpdesk
• Groove
• LiveAgent
• ChatBot
• HelpCrunch
• ClickDesk
• Tidio
• Comm100
• ProProfs Help Desk
• Smartsupp
• Pure Chat
• Userlike

Zendesk

Zendesk is a complete customer service solution with an impressive ticket system and an ability to support all channels of support. It integrates with thousands of other applications, and has a plugin for WordPress that lets e-commerce businesses manage their customers right from their WordPress site. Up-front features include automated ticket assignment, intelligent chatbots, and reporting.

Freshdesk

Freshdesk is one of the best helpdesk software with a beautiful UI and easy to use. Freshdesk offers the best of the breed ticket, automation, and multi-channel support. They follow the ITSM system and support with WordPress CMS. They are highly customizable, with comprehensive reporting, process automation, and a well-designed interface.

Intercom

Intercom is about conversational customer support, with features such as live chat, chatbots, and targeted messaging that all integrate with sites built on WordPress, which makes the plugin especially popular with people building e-commerce sites. The live chat tool allows you to message your customers in real time, you can also segment your audiences, and there’s in-app messaging that lets you reach your users irrespective of the page they are on.

LiveChat

LiveChat is a popular tool for delivering customer support in real time over the internet. It comes with a free WordPress plugin one can use to add live-chat functionality to a WordPress-based site. The main features of LiveChat include customizable chat widgets, chat transcripts and integrations with a large number of CRM and help desk software.

HubSpot Service Hub

HubSpot Service Hub is another one of the HubSpot system apps. Its primary function is to manage customer service, including ticketing, customer feedback, knowledge base management, and the ability to integrate with WordPress. Some of the features that HubSpot offers include the use of automation workflows, robust analytics and customer database management.

Zoho Desk

Zoho Desk is a customer support solution that helps businesses handle customer queries in a more effective manner. This multi-channel support software helps manage and resolve customer issues on the go. It is also integrated with WordPress, and support queries can be addressed directly from the website. Other main features include AI-based (machine learning) automations and analytics.

Kayako

Kayako is a collaborative customer support platform that offers a personalized approach to customer experiences. Kayako doesn’t come with a WordPress plugin per se. However, it can be integrated using APIs. Kayako’s prime features include a universal inbox, real-time chat experience, customer journeys, and analytics.

Help Scout

Help Scout helps small to medium-sized businesses manage customer conversation through a simple and powerful customer support platform. It works seamlessly with WordPress, enabling businesses to manage and review customer queries on their own website. The platform includes features such as email threading, knowledge base creation, customer satisfaction ratings, and detailed reporting.

Salesforce Service Cloud

Salesforce Service Cloud is a popular customer service suite, known for their feature depth and strong CRM integration. The suite has no direct WordPress plugin, but can be integrated via custom development. Features include case management, AI-powered chat bots, and detailed analytics.

Hootsuite

Hootsuite is used as a social media management tool but it also offers customer service features such as social listening and engagement. The platforms can be integrated with WordPress for content management and social sharing. Hootsuite also has a set of features which includes social media monitoring, post scheduling and analytics.

Sprinklr

Sprinklr is a customer experience management platform that features customer support functionality by integrating with WordPress plugins via APIs. Its features include multi-channel support, AI-driven insights, and comprehensive analytics.

Genesys Cloud

Genesys Cloud has omnichannel support tools, AI-based insights, and more. It does not have a WordPress plugin, but can be integrated via APIs. Feature highlights include real-time analytics, workflow automation, and a unified customer record.

Olark

Olark is a live chat solution that provides a simple and intuitive chat interface for adding live chat to websites. It has a handy WordPress plugin that allows website owners to install live chat easily and manage their chat dashboard right from the admin area of their WordPress site. Some of Olark’s key features include customizable chat widgets, chat transcripts, and real-time reporting.

HappyFox

HappyFox is an end-to-end help desk that offers a ticketing system, automation, and multi-channel support. WordPress users can maintain their customer support from within their websites. Some of its features include a customizable ticketing system, knowledge base management, and detailed reports.

Kustomer

Kustomer is a customer support platform that allows businesses to get a better view of their customers through improved communications. Kustomer is not a direct WordPress plugin but can be integrated through the use of APIs. The key features are its omnichannel support, automated workflows and detailed analytics.

Tawk.to

Tawk.to is a free live chat tool, but it has a premium account option with advanced features. This tool is a popular option as it offers a WordPress plugin which you can install with one click. Key features of Tawk.to include chat monitoring, customizable widgets, and detailed reporting.

Front

Front is a collaboration tool to help you manage your customer support and communication. It doesn’t consist of a WordPress plugin, but is instead integrated through APIs. Front main features are email management, team collaboration tools and analytics.

Desk.com

Desk.com, now a division of Salesforce, is a fully featured and seamless package for running customer service. Among its capabilities are ticketing and automation, but it doesn’t have a direct WordPress plugin (due to custom development, one could be installed). Key features include case management, multi-channel support, and in-depth analytics.

Jitbit Helpdesk

Jitbit Helpdesk is a straightforward and easy-to-use customer support ticket system with many practical features such as ticketing, automation, and much more. It can be integrated with WordPress to help manage all your questions right on your website. Main features: straightforward ticketing, automation rules, reporting.

Groove

Groove is a help desk solution for small businesses. It saves customer support conversations into highly customizable tickets, allowing automated responses and easier searching in the future. Groove automatically updates all the customer data from support conversations, creating a unified customer profile. It integrates with the WordPress dashboard, providing a convenient way to manage the customer interactions on a website. It can be used by multiple agents to handle the same customer query. Groove includes email management, knowledge base creation, detailed analytics, and advanced reporting.

LiveAgent

LiveAgent provides all necessary tools for customer support, including live chat, ticketing, and more, and it integrates with WordPress to allow businesses to operate helpdesks from their websites. Users can benefit from great features like multi-channel support, automation rules, detailed analytics, and much more.

ChatBot

ChatBot delivers AI-driven chatbot solutions for customer service. It’s a plugin for WordPress, a popular website running system, and it allows any business to add a chatbot to their site. Among the core features are customizable chatbots, automated workflows, and detailed analytics.

HelpCrunch

HelpCrunch is a platform for customer communication that allows you to do live chats, email marketing and automation. It integrates with WordPress and lets you handle customer interaction from your website. You can do real-time messaging with customers, send emails to them automatically, and analyze the results of your activities in detailed reports.

ClickDesk

ClickDesk is a live chat and help desk tool with features such as video chat and voice chat, and is available for self-hosting. A free WordPress plugin is also provided for easy integration with your website. Site features include real-time chat, chat routing, and detailed analytics.

Tidio

Tidio is a live chat and chatbot solution. The self-proclaimed most easy-to-setup live chat and the most powerful chatbot for websites. It offers a WordPress plugin that allows you to add chat and chatbot functionality to your website in less than 5 minutes. Key features include real-time messaging, chatbot automation, and detailed reporting.

Comm100

Comm100 is customer service software designed to help businesses establish and track their interactions with customers. Features of the live chat and ticketing system include multiple channels, automation rules, and reporting analytics. The software integrates with WordPress.

ProProfs Help Desk

ProProfs Help Desk is customer helpdesk software with ticketing, automation and knowledge base management. It can be integrated into WordPress websites and used to manage customer inquiries from websites. Features include customizable tickets, automation workflows, and detailed reporting.

Smartsupp

Smartsupp is a solution for live chat and chatbot. It offers recordings of the chat sessions and automatic messages. The tool also features a WordPress plugin for easy integration. Main features include real-time chat, chatbot automation, and detailed analysis.

Pure Chat

Pure Chat is a simple, flexible live chat software for small businesses, that provides the ability to include live chat to the site easily. The plugin is available for WordPress. Features include customizable chat widgets, chat transcripts, and live chat analytics.

Userlike

Userlike offers organizations a live chat solution with free chatbots and multi-channel support. It integrates with WordPress, enabling businesses to manage customer interactions from their websites. Key features include real-time messaging, intelligent chatbot automation with exhaustive analytics.

Conclusion

The presence of customer support tools online is a helpful and necessary resource that e-commerce businesses can use to provide outstanding customer service. With the high level of convenience offered through ticketing systems, real-time chat solutions and more, these customer support tools come equipped with an array of features to manage customer queries. Because most of these tools integrate with WordPress, creating a synchronized customer support backend is now much easier as businesses are able to automate their support workflows to improve their efficiency in servicing customer needs. By adopting a customer support tool with the right features and integrations, e-commerce businesses have everything they need to deliver the support needed by their customers to build long-term relationships, while improving the quality of customer support and delivering the ultimate customer experience.

It’s a table with the product name and its detail including pricing, is free version available, and i also include whether it integrates with WordPress/WooCommerce or not. The provided info aims to help customer service companies have a better function and take care of their customers in a smoother way. Choosing the right tool for your business can help your customer service in efficiency improvement and create more satisfied customers.